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POLICIES

Terms & Conditions

 

Fees, Deposits, & Payments

KulturLux Travel, LLC has a non-refundable service fee that must be paid prior to receiving quotes for all customers.

 

Service fees/deposits are based on group size:

  • Less than 10 people = $50 per person

  • Group of 10+ people= $500 flat fee

 

Repeat customers are eligible for a discounted rate at the owner’s discretion.

The service fee covers the first draft and up to 2 revisions to your package.

 

The following fees govern in excess of that:

  • $50 for additional changes to excursions, minor date shifts, and each additional person

  • $100 for location change within 30 days of 2nd revision

  • Service fees can be used up to 180 days after payment if the revisions have not been depleted. 

  • Deposits for all curated trips are non-refundable.

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*DEPOSITS RECEIVED IS YOUR SIGNATURE FOR ACCEPTING THE TERMS AND CONDITIONS 

 

This is separate from the service fee as it goes directly to travel vendors. Deposits are governed by the following:

  • Deposits vary based on vendor and trip type. Usually less than or equal to $300

  • Hosted trip deposits include posted buy-in amount + first full payment.

  • Deposits are not transferable for non-hosted trips. Hosted trips are transferable for 60 days for newly announced trips.

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All payments are due on the 15th of the month unless otherwise noted in your invoice. Payments are governed by the following:

  • Late payments are subject to a $25 fee if arrangements are not made prior to the 12th of the month.

  • Final payments are due at least 30 days prior to departure. Please refer to your provided invoice for final payment date.

 

FINAL payments are due with no exceptions. Trips are subject to cancellation if final payments are delayed. Vendor deadlines are incorporated into payment deadlines and their terms supersede KulturLux terms and conditions. 

 

Payments can be made via the following service platforms:

 

*Cash App/Square/PayPal - will include an additional 5% processing fee that will be added to your invoice

 

Travel Insurance

  • KulturLux Travel expects each customer to book and hold their own travel insurance.

 

The following brokers are reliable companies used in prior experiences:

  • Allianz: allianztravelinsurance.com

  • Progressive:  progressive.com/insurance/travel

 

  • Documentation will be provided upon request when submitting claims.

  • Frequent travelers should consider annual packages at their discretion. 

 

Refunds & Trip Cancellations Policy

Refunds are governed by the following:

  • Deposits, as previously stated, are non-refundable.

  • Vendor refund policies supersede KulturLux Travel T&Cs.

  • Group trip packages (10+ or villa-style) are non-refundable

  • Refunds will not be allowed less than 60 days prior to departure and will follow vendor terms accordingly.

  • Refunds will be administered using the same payment method as received within 3 business days.

 

*Opting for travel insurance offers the most reliable means to recover your trip expenses.

 

Flights

  • Flights will be included for all-inclusive resort trips and may be included for group trips with more than 10 guests from 1 city.

  • Names and birthdays must be submitted upon booking and need to match exactly to customer’s passport.

  • Verification will be requested prior to booking.

  • Change fees for name corrections will occur at vendor’s discretion.

  • Flights not booked by KulturLux Travel, LLC will need to be emailed no later than 30 days prior to departure in order to secure roundtrip transportation.

 

Vacation Support

  • KulturLux Travel, LLC is here to support your trip from booking until you return to your home location. Please reach out to us if you have any questions.

  • KulturLux Travel, LLC will work to resolve any issues that may arise as quickly as possible. 

  • KulturLux Travel, LLC is not liable for any injuries or losses incurred during your vacation. Please refer to your travel insurance for assistance. We will assist as much as possible on our end.

 

Changes to Terms & Conditions

  • We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Your trip will be governed by the revision available on your booking date. 

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